Have Questions?

We work hard to keep things simple, but we get it, there's still a lot to digest. We recognize there can be complexities in each project and we're here to help you navigate it all.

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Frequently asked questions

Can I order more than one box at a time?

Of course! However, ALL boxes in the same order must all be sent to the same address.

If you wish to send multiple Burg Boxes to multiple addresses, they must be separate orders.

Will an invoice be included in the box? I don't want the recipient to see any pricing information.

No. We never include an invoice with pricing information inside the box. Only the purchaser will receive an email with order confirmation and pricing information.

Will the recipient know it's from me?

Yes, as part of our packaging we always add a label on the outside of the box that indicates "To" and "From". When the box arrives on the recipient's doorstep, they can quickly see who the package is from.

Can I add a personalized note inside the box?

Yes, of course! If this is a gift, the recipient needs to know who it is from. We offer you an opportunity to add a personalized message during the ordering process. We will hand-write your note on our signature notecard and include it in the box.

Do you have a storefront? I can't seem to find you on Google Maps.

No. Currently, we are exclusively online. However, for locals and visitors to Blacksburg, VA, we're happy to arrange local pickup or delivery during your stay.

I am a local vendor. How can I get my products into The Burg Box?

We always love learning about new businesses and products within Blacksburg and the New River Valley! Please fill out our VENDOR INQUIRY FORM and we can explore if it's a good fit for both of us.

Still have questions?

Let's talk! We're always happy to chat.

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